pakde99Privacy Policy

This page describes what we collect when you use pakde99 and how we keep that data protected. We at pakde99 collect personal information during account registration, identity verification, payment processing, and customer support interactions. Your data is encrypted in transit, stored securely, and accessed only by authorized staff and third-party processors necessary to operate our sportsbook, live-casino, and payment infrastructure.

We use your information to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, and bank virtual accounts, manage Liga 1 betting and live-dealer transactions, respond to support requests, and comply with local regulations. We do not sell your data to advertisers or third parties unrelated to our gaming operations. This policy applies to all users of pakde99, whether you access our platform via web browser or mobile app.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect on pakde99

When you register an account on pakde99, we ask for your email address, phone number, username, and password. During identity verification, we request a government-issued ID (passport, driver's license, or national identity card), proof of address (utility bill or bank statement), and confirmation of your phone number via SMS code. We collect this information to prevent fraud, comply with local Know Your Customer (KYC) regulations, and ensure that you are the authorized account holder.

During payment processing, we collect transaction details — your payment method, transfer amount, timestamp, and reconciliation status. When you fund your account via DANA, e-wallet, mobile banking, local payment, or bank virtual accounts (online payment, e-wallet, mobile banking, local payment), we log the deposit and your account balance update. We do not store your full payment card or wallet credentials; instead, we retain encrypted tokens provided by our payment processors. When you place Liga 1 bets, play live-dealer tables, or withdraw winnings, we record the transaction type, outcome, and resulting balance change.

We also collect technical information: your IP address, device type, browser version, and session timestamps. This helps us detect fraudulent access and support your account if you need login assistance. We may set cookies on your device to remember your login state and language preference. When you contact our customer-support team, we log your email, message content, and our responses. This record protects both you and pakde99 by documenting all support interactions.

How We Use Your Data

We use your personal information to operate pakde99 and deliver our services. Your email and phone number enable account recovery and customer-support communication. Your government ID and proof of address fulfill legal identity-verification requirements in jurisdictions where we operate. Your payment information is shared with our payment processors (who handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment transactions) to complete deposits and withdrawals. We do not authorize these processors to use your data for their own marketing.

Your transaction history helps us detect fraud patterns and prevent unauthorized account access. If you place Liga 1 bets or play live-dealer games, we record your wagers and outcomes to calculate your balance and settle disputes. We use technical logs (IP address, device type) to troubleshoot login issues and to block multiple-account abuse. When you contact support, we review your message to resolve your issue and maintain a record for quality assurance and dispute resolution.

We may process your data to comply with local gaming regulations, anti-money-laundering (AML) requirements, and tax reporting. We do not use your information for behavioral advertising or to build marketing profiles sold to third parties. We may send you transactional emails (account confirmation, deposit receipt, withdrawal confirmation) but do not send promotional emails unless you opt in through your account settings.

Third Parties and Data Processors

We share your data with third-party processors essential to our operations. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment method and transaction details to execute deposits and withdrawals. Live-dealer studios that operate our roulette, blackjack, and baccarat tables may access your account ID and session history. Our hosting provider stores our servers and may have access to encrypted data. Identity-verification vendors receive your government ID and proof of address to confirm your identity.

All processors sign data-processing agreements committing them to confidentiality and security standards. We do not permit them to use your data for their own purposes. We may disclose your information if legally required by a court order, government agency, or local authority. If we are acquired or merged with another company, your data may transfer as part of that transaction; we will notify you of any material change in how your data is handled.

pakde99 protects your data the same way we protect your Liga 1 betting account and live-casino transactions — with encryption, access controls, and third-party oversight.

Your Rights and Data Access

We provide you access to your personal data through your pakde99 account dashboard. You can view your email, phone number, verified identity status, and complete transaction history. You can update your email or phone number through account settings. If you want to download a copy of all data we hold about you, contact our support team and we will provide it in a standard format within ten business days.

You may request that we delete your personal data, subject to legal retention requirements. If you ask for deletion, we will remove your profile, but we may retain transaction records for AML and tax compliance for the period required by law. You can disable marketing emails by unchecking the preference in your account settings. If you believe we mishandled your data, you have the right to lodge a complaint with your local data-protection authority.

• Access your account information anytime via your pakde99 dashboard.
• Request a data export by contacting our support team.
• Request account deletion (subject to legal retention periods).
• Opt out of marketing emails through your account settings.
• Lodge a complaint with your jurisdiction's data-protection authority.

Data Security and Storage

We protect your data using industry-standard encryption. All data in transit between your device and our servers is encrypted using SSL/TLS protocols. Your password is hashed and salted, so we cannot read it even if our database is breached. Your payment tokens are encrypted and stored separately from your account profile. Our servers sit in data centers with physical security, access controls, and backup generators.

Our servers may be located outside your jurisdiction, which means your data crosses international borders during processing. We ensure that all data processors maintain security standards equivalent to those in your home country. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach affecting your information, we will notify you without undue delay and describe the scope of the breach and remedial actions we are taking.

We retain your data for as long as your account is active and as required by law. Payment and transaction records are kept for seven years to comply with AML and tax-reporting requirements. Identity documents are retained for five years after account closure. You can request earlier deletion subject to these legal obligations.

Cookies and Tracking

We use cookies to maintain your login session and remember your language and interface preferences. Our cookies do not track you across other websites; they are specific to pakde99. We do not use third-party analytics cookies that would share your behavior data with external services. When you visit our site, your browser may set first-party cookies; you can disable these in your browser settings, but doing so may impair your ability to log in or use our platform.

We do not use cookies to build advertising profiles or to retarget you with ads on other platforms. If you access pakde99 through Bandung, Jakarta, Surabaya, or Medan, your use of our platform is governed by this privacy policy regardless of your location.

Contact and Policy Updates

If you have questions about how we handle your data, contact our support team via email or in-app messaging. We monitor support channels during business hours (8 AM to 8 PM Jakarta time). We may update this privacy policy to reflect changes in our operations or legal requirements. We will notify you of material changes by email and will ask for your consent if the changes significantly alter how we use your data.

This privacy policy was last updated in May 2026. Your continued use of pakde99 after any policy change constitutes your acceptance of the updated terms. We remain committed to protecting your privacy while delivering reliable sportsbook, live-casino, and payment services on pakde99.